- Products may be returned for a refund within 30 days of the date of purchase.
- Products must be in their original condition with all labels and packaging intact.
- We cannot accept returns for products that have been used, assembled, or altered in any way.
- To be eligible for a return, products must also be accompanied by proof of purchase, such as your order number or receipt.
How to Initiate a Product Return:
To initiate a return for your product, please follow these steps:
- Contact our Customer Service Team at contact@cribmachines.com within 30 days of receiving your order. Provide your order number and a detailed reason for the return.
- Our team will respond with a return authorization number and provide you with detailed instructions on how to proceed with the return.
- Ensure that the product is properly packaged to prevent damage during return shipping.
- Ship the product to the address provided by our Customer Service Team, along with the return authorization number clearly marked on the package.
Return Shipping Fee:
- If the product is defective or the return is due to our error, you will not be charged for return shipping.
- If the return is for reasons other than product defect or our error, the customer is responsible for the return shipping costs.
Restocking Fee:
- We do not charge any restocking fee for returned product.
Damages and Issues:
Upon receiving your product, please inspect it carefully. If you find any issues, such as damage or defects, please notify us promptly. We will investigate the issue and make it right.
Refunds:
After we receive and inspect your returned product, we will notify you of the refund approval status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please be aware that it may take some time for your bank or credit card company to process and post the refund.
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact below:
Phone: (315) 239-3263
Email: contact@cribmachines.com For any inquiries related to returns, refunds, or any other concerns about your product, please contact us at contact@cribmachines.com. We are here to assist you.